With Artific Vehicle Tracking, you can manage and dispatch jobs on a calendar, provide ETA's to customers and have techs provide job status through a mobile app.
Respond to customer requests with greater visibility of technicians and job status using field service software. Have everyone login to one system to avoid patching together separate calendars and spreadsheets.
Office staff can see what field workers are available, schedule service calls and jobs, add customers information and include job details. Use a calendar to schedule and manage jobs. See smart scheduling recommendations based on tech availability, skill set, location and whether they know the customer.
Dispatch jobs directly to techs and allow them to set job status. Techs can see their schedule and collect signatures, photos and notes while at the job site – all from the field service app.
Use custom paperless forms to capture proof-of-delivery data from the field. Reduce manual data entry for drivers and allow them to take photos and collect signatures from their mobile app.
See how the company and technicians are performing with customer ratings and reviews. View a dashboard of ratings to help track performance over time and address customer issues quickly.
Add customer information and job details, including job type, customer address and contact information.
Schedule jobs that require multiple technicians for large jobs or multiple visits (consecutive or non-consecutive).
Receive a notification when a job has not been viewed by a technician and find out if there is a delay.
View a list of jobs for the day and important job details. Report on job status – in progress or complete.
Capture job notes, photos and signatures from the field in the technician mobile app - available for android mobile devices.
Ask your customers to provide ratings of the technician and job.
